Onsite software and hardware IT support specialists for London and Essex.

Ozoid provides technical assistance, IT support, training and advice to customers small or large, from home PC through to enterprise infrastructure. Choose from various support options including ad-hoc or regular computer maintenance with 4/8 hour response times and 24/7/365 onsite support if required.

MCSE/MCP qualified consultants and engineers interpret problems and provide technical support for hardware, software, and network systems. Our consultants can design, install, and support an organisation's LAN, WAN, network segment, Internet, or Intranet system and can provide day-to-day onsite administrative support for users in a variety of environments. Or we could simply just fix your printer.

Short term IT support cover

Ozoid can provide short term cover for small projects or employee absences in the following areas.

• IT Manager
• 1st/2nd/3rd line support
• Helpdesk
• Hardware maintenance
• Software support
• Database Administration
• Website & Graphic Design

Prices start from £150 per day, please call for more information.

Onsite IT Support throughout Greater London & Essex

Our onsite support provides direct assistance when problems arise. Onsite support covers the complete IT infrastructure for every eventuality, hardware, software, network or computer peripherals. Ozoid can provide a complete 24/7/365 onsite solution for any software or hardware related issues throughout London and South-East England.

There are three options for onsite support:

Ozoid guarantees a suggested solution to all problems within the first hour, replacement components not included in the cost unless covered on quarterly computer maintenance contract.

Onsite IT Support - 4 hour onsite response
	Standard 9am-6pm Mon-Fri	Weekend 9am-6pm Sat-Sun	Out of Hours 6pm-9am Mon-Sun
First Hour	£60	£70	£90
Each Hour After	£50	£60	£80
Complete hardware and software support No seperate callout charges Excludes replacement parts

Onsite IT Support - Next working day onsite response
	Standard Hours 9am-6pm Mon-Fri	Weekend Hours 9am-6pm Sat-Sun
First Hour	£50	£60
Each Hour After	£40	£50
Complete hardware and software support No seperate callout charges Excludes replacement parts

Onsite IT Support - Contract cover (per month)
	6m contract	1yr contract	3yr contract
1 PC	£18	£16	£14
1 PC+Printer	£22	£20	£18
1 Server	£32	£30	£28
Network	£6	£5	£4
Complete hardware & software support No seperate callout charges Full telephone/email support included Full remote support included PC & monitor replacement parts included Server and network cover 4 hour response PC and printer cover next day response NOTE: PC+Printer Cover - Deskjet or B/W Laser desktop printers only - excludes parts PC Cover - PCs must be less than 4 years old PC Cover - Monitors/Flat panel screens up to 19" included Server Cover - excludes parts and normal administration or housekeeping tasks Network Cover - includes cabling, patch leads and configuration but excludes replacement equipment

IT Systems Housekeeping & Preventative Maintenance

Regular housekeeping of your IT systems can prevent serious or sudden problems occurring with your everyday operations. Preventative maintenance can spot potential problems before they arise and provide peace of mind that systems are running efficiently.

Hardware housekeeping could involve regular maintenance on your printers or simply checking each PC or server is running at optimum performance.

Software housekeeping would provide a solution to updating software and operating system patches, clearing temporary files, checking disk space and defragmenting the hard drives if necessary, checking event or backup logs.

Network housekeeping will ensure your network hardware systems are running efficiently and your security is not compromised. This involves regular monitoring and auditing of the firewall security.

For a free quote please call/email/fax.

Printer repair and maintenance

Ad-Hoc Printer repair and maintenance for all makes and models of printer throughout the London and Essex area.

• Epson
• Oki
• Okidata
• Hewlett Packard
• Canon
• Xerox
• Kyocera
• NEC
• Brother

Printer Repair & Maintenance
	Standard Hours 9am-6pm Mon-Fri	Weekend Hours 9am-6pm Sat-Sun
First Hour	£35	£50
Each Hour After	£30	£40
No seperate callout charges Excludes replacement parts Suggested resolution within 1 hour